top of page
  • How to download Proof of Delivery (POD) UPS/FedEx?
    You can watch the video instruction below.
  • How to add the tracking number to Amazon Shipments for UPS, FedEx, Truck?
    You can see the instructions below. We send all tracking numbers for each shipment to customers by mail, see the picture below. If you have not received a tracking number, please check your spam folder, mark our letter as not spam and you will always receive all emails on time. Adding a tracking number for UPS delivery: 1. Go to the site ups.com input the tracking number in the search bar. 2. On the opened page click Other Packages in this Shipment, after we can see all the tracking numbers for this shipment. 3. Copy the tracking number from the ups.com and input the data into sellercentral.amazon.com on the shipment page in the Tracking details section in the Tracking ID# bar. Then click Save and the shipment will change to the Shipped status. We can do the same way for the deliveries by FedEx, DHL, etc. Add tracking number for Truck delivery: 1. Open the email received from us and see the tracking number for Truck delivery. 2. Copy this one tracking number and input the data in sellercentral.amazon.com on the shipment page in the Tracking details section in Tracking ID# bar. Then press Save and the shipment will change to Shipped status.
  • How to take a screenshot of the Shipment page of Contents section?
    You can see the instructions below. In the case of lost items to request information from carriers or insurance companies the customer is required to provide a screenshot of the shipment page of the Contents section. The screenshot should show the following information: 1. Current date on the computer 2. Shipment number 3. Information on the number of units Screenshot sample below, please do not cover any fields.
  • What address should I write in Amazon shipment when sending from China and how to write it correctly?
    You can see the instructions below. When shipping from China to the United States, it is better to write the address of California, because the closest ports to China are the ports of California. In this case, Amazon will designate a shipping warehouse near the address you provided to Amazon. When you ship to other countries, please use our China address. All addresses can be found below. US address: Country/region: United States Company name (optional): UnreaL China USA Full name: UnreaL China Street address: 7951 Etiwanda Ave City: Rancho Cucamonga State/Province/Region: California Zip/Postal code: 91739 Phone number: 7472777737 Email address (optional): Wrtie your email or you can leave it blank. Адрес в Китае: Country/region: China Company name (optional): UnreaL China CN Full name: UnreaL China Street address: Hengye Industrial Park, Fuyuan Yilu City: Shenzhen District: Baoan State/Province/Region: Gaungdong Zip/Postal code: 518103 Phone number: 17727476381 Email address (optional): Wrtie your email or you can leave it blank.
  • How do I change the carrier in a shipment that has already been sent to Amazon?
    1. Go to the Send to Amazon (view) tab as shown below. 2. Select "Final step: Tracking details 3. Click "Change carrier", and enter new carrier details. 4. This window has a choice of all carriers.
bottom of page